Returns & Exchanges

Returns & Exchanges

We strive to make your Dear Isabella experience a positive one and deliver the best possible service to our customers. However, if for some reason things don’t happen quite as planned, we have a hassle free return policy to make everything right.

Our return policy is within 14-days from date of delivery. If you need to return an item, simply  email us and provide your name, order number and we will process a return shipping label and email it to you.

It will be a USPS label, and can be dropped off at any post-office near you. Please package up your return responsibly and use the label provided to you in your email.

Returns are processed during weekdays once we have received the item.

Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks before your credit card will be fully refunded.

Please note that to be eligible for a return, items must be in their original purchase condition, include all product elements and shipped within 14 days of delivery.

Items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return.