All “Dear Isabella Jewelry” is covered on repairs on any defects in workmanship for up to 3 years on all Jewelry purchased by the original purchaser through our website. The warranty is voided if the jewelry was damaged due to servicing or sizing by someone other than “Dear Isabella Jewelry”, negligence, accidents, improper care or other factors not due to workmanship or materials. Surface scratching is considered normal wear and tear but we will gladly re-polish them if possible if you send them in.
In some cases, a repair may take up to 12 weeks. If repair is not possible and your item has been discountinued, we will offer you a choice of replacement pieces. Contact us right away if there is a defect and we will assess the best way to proceed.